Privacy Built for Aussie Players

Privacy by Design

From account setup to every spin, Crownslots treats privacy as a principle-not an afterthought. Our systems are architected to collect only what is required, store it securely within monitored data centres, and make sure features stay in line with the Australian Privacy Principles. We keep data near the region you play from so support, compliance, and backups all speak your time zone and standards.

Privacy notices are woven into every onboarding step. Whenever we request something sensitive—like a driver licence or payment info—we explain exactly why we need it and how long we will keep it. That means Australian players know the purpose behind each checkbox before they click continue.

We also minimise data collection by defaulting to the least intrusive options and only elevating permissions when a feature genuinely requires more detail, so you never hand over extra data without a clear benefit.

Information We Collect

We gather data to run your account, protect the platform, and personalise your experience. The information collected includes account details, identity verification, payment history, gameplay logs, and communications with support. Device and login data such as IP address, device type, and timezone help keep fraud monitoring accurate and provide a smoother service.

We log location data only at a city level to confirm compliance, and we purge temporary logs once they are no longer necessary, keeping only the records mandated by regulators.

• Account Details: Name, date of birth, contact information, and customer preferences.
• Payment Information: Bank or card details, transaction records, and cryptocurrency addresses.
• Play Data: Game selections, stakes, outcomes, bonus usage, and session timestamps.
• Support Interactions: Chat transcripts, emails, notes, and feedback you provide.
• Device & Location: IP address, device identifiers, and approximate geographic data for compliance.

Sensitive documents such as identity scans are encrypted separately and access is logged each time someone reviews them.

How We Use Your Data

We process your data to deliver account services, verify identity, detect threats, and personalise the lobby with relevant promotions. Marketing communications only go out with your explicit consent, and you can opt out anytime through the account settings. Analytics runs on aggregated data so we can improve game recommendations and the technical performance of the site—not to profile you beyond what you choose to share.

We also use anonymised data to test new features, run security simulations, and check that responsible gambling tools are being used effectively.

Sharing & Disclosure

Crownslots shares limited data with trusted partners such as payment processors, identity verification providers, regulators, and fraud prevention services. We never sell your personal details; transfers always occur under binding agreements that require the same security and confidentiality we demand internally.

We also cooperate with Australian regulators when required. If authorities request information for compliance or legal reasons, we only disclose what the law allows and we log every request so you can review it if necessary.

For cross-border transfers—for example, when a service provider sits outside Australia—we ensure standard contractual clauses or equivalent safeguards are in place.

Security & Data Retention

Your data is encrypted at rest and in transit. Access is logged and restricted to authorised staff, and we regularly test our systems for vulnerabilities. Financial records stay online for seven years to satisfy auditing obligations, while account data for inactive players remains for 12 months before secure deletion. You can request earlier removal for data that is no longer needed.

We also publish summaries of our penetration tests and encourage independent researchers to report issues via the security contact listed in the footer.

Your Rights in Australia

Australian Privacy Principles give you control over your personal information. Crownslots respects those rights and lets you submit requests from within your account or via the privacy inbox. Verification requirements exist to confirm your identity before we act.

• Access: Request copies of the personal data we hold.
• Correction: Update inaccuracies quickly from your profile or by contacting support.
• Deletion: Remove non-essential data when you no longer use the service, subject to legal obligations.
• Object: Challenge automated decisions or direct marketing that you no longer want to receive.

Send requests to our privacy team via the inbox, and include your preferred outcome plus supporting details so we can act promptly.

Privacy Updates & Contact

We review this policy annually or when Australian legislation changes. Material updates trigger notifications on the lobby and invitations to review the new wording. For inquiries, email privacy@crownslots-au.org or use the contact form—our privacy team responds quickly and transparently. If you believe your rights were not respected, let us know so we can resolve the situation cooperatively.

You can also reach our appointed privacy officer directly for escalations; their contact details remain visible at the bottom of every page.

All Crownslots staff complete privacy training annually so they understand how to handle your information correctly.